Get answers to frequently asked questions about KLezcar, including how to pick-up car, return car, extend rental time, payment method and much more.
KLezcar car rental pick-up locations are all over Malaysia, you may refer here to check the location closest to you. https://www.klezcar.com/locate-us
The car return location is the same as the car pick-up point. However KLezcar allows for car pick-up and delivery at different locations according to the terms and conditions that need to be complied with. These include a minimum of 3-Day rental and additional charges for car hire and delivery.
KLezcar does not provide car delivery service. Customers must pick up their car at our car pickup location. You can refer here to check the location nearest to you. https://www.klezcar.com/locate-us
The daily rental rate depends on the type of vehicle you choose starting from as low as RM100 / day for a Perodua Viva. https://klezcar.com/check-rental-price
The minimum number of rental hours is not less than 5 hours.
The documents required are IC pictures, front and back of your driving license as well as selfies while holding the IC
After payment completion, you will see the order information in your registered KLezcar account and you will receive notification via e-mail.
The payment methods include:
The minimum age to rent a car is 20 years. As well as need to have a full D license.
Yes. To pick up the car after making the reservation, simply take a photo of the car and upload it to our system through the application provided.
If you are late for a car pickup, you are required to contact the pickup location branch number or KLezcar hotline number to change the time or date of pick up. If you do not contact us within 8 hours from the time of picking up the car, your booking will be considered cancelled.
Our operating hours are from 9.00 am to 10.00pm. You can pick up and return the car according to the time frame allocated.
Yes, you need to check your car and take pictures of 4 corners of the car as well as pictures in the car before you start driving. It is because KLezcar operates a "Self-Pickup" operation.
Yes, you may add another driver with an additional fee.
KLezcar car hire is available only in Malaysia. Customers are not allowed to cross the border to neighbouring countries such as Singapore or Thailand.
In the case of a traffic violation, the police will ask for our driver’s information. We are responsible for providing such information as required by the law.
KLezcar provides support assistance throughout Malaysia. In the event of an accident, car crash or damage , please contact us immediately.
If you return your car before the end of your rental period, the costs for the @ unused days will not be refunded. But If you submit late rental charges will be charged according to your @ hourly rental price. Depending on the duration of the delay.
Yes, you may. But for instant bookings you are encouraged to make a reservation through the website or continue using the application to make a reservation.
No, individuals with trial driving license are not allowed to rent a car with us.
At KLezcar, customers are not required to pay deposits. All you have to do is pay the car rental.