Frequently Asked Questions
Get answers to frequently asked questions about KLezcar, including how to pick-up car, return car, extend rental time, payment method and much more.
Frequently Asked Questions
Get answers to frequently asked questions about KLezcar, including how to pick-up car, return car, extend rental time, payment method and much more.
Where is the rental car rental location?
KLezcar car rental pick-up locations are all over Malaysia, you may refer here to check the location closest to you. https://www.klezcar.com/locate-us
Where is the rental car return location?
The car return location is the same as the car pick-up point. However KLezcar allows for car pick-up and delivery at different locations according to the terms and conditions that need to be complied with. These include a minimum of 3-Day rental and additional charges for car hire and delivery.
Is there a rental car delivery service?
KLezcar does not provide car delivery service. Customers must pick up their car at our car pickup location. You can refer here to check the location nearest to you. https://www.klezcar.com/locate-us
What is the daily rental rate?
The daily rental rate depends on the type of vehicle you choose starting from as low as RM100 / day for a Perodua Viva. https://klezcar.com/check-rental-price
Is there a minimum number of rental hours?
The minimum number of rental hours is not less than 5 hours.
What documents are needed to rent a car?
The documents required are IC pictures, front and back of your driving license as well as selfies while holding the IC
How do I know that I have booked a car?
After payment completion, you will see the order information in your registered KLezcar account and you will receive notification via e-mail.
What are the available payment methods?
The payment methods include:
- Online payments just like any other e-commers transaction.
- Online transfer - We will provide the account details for you to make the online transfer.
- Cash payment through 7Eleven - After making a reservation on our system, you will be given a bar code for you to scan at 7Eleven when making payment.
What is the minimum age for renting a car?
The minimum age to rent a car is 20 years. As well as need to have a full D license.
Is it true that taking a car with your service takes no more than 3 minutes?
Yes. To pick up the car after making the reservation, simply take a photo of the car and upload it to our system through the application provided.
What do I need to do, if I'm late for pick-up time?
If you are late for a car pickup, you are required to contact the pickup location branch number or KLezcar hotline number to change the time or date of pick up. If you do not contact us within 8 hours from the time of picking up the car, your booking will be considered cancelled.
How much time can I take and return the car?
Our operating hours are from 9.00 am to 10.00pm. You can pick up and return the car according to the time frame allocated.
Do I need to inspect my car during pickup?
Yes, you need to check your car and take pictures of 4 corners of the car as well as pictures in the car before you start driving. It is because KLezcar operates a "Self-Pickup" operation.
Can I add another driver to my order?
Yes, you may add another driver with an additional fee.
In what country can I use a car?
KLezcar car hire is available only in Malaysia. Customers are not allowed to cross the border to neighbouring countries such as Singapore or Thailand.
What happens if I violate the traffic rules on a rental car?
In the case of a traffic violation, the police will ask for our driver’s information. We are responsible for providing such information as required by the law.
What do I do if my rental car breaks down?
KLezcar provides support assistance throughout Malaysia. In the event of an accident, car crash or damage , please contact us immediately.
What if the car is returned early from the actual return?
If you return your car before the end of your rental period, the costs for the @ unused days will not be refunded. But If you submit late rental charges will be charged according to your @ hourly rental price. Depending on the duration of the delay.
Can I make a reservation right away?
Yes, you may. But for instant bookings you are encouraged to make a reservation through the website or continue using the application to make a reservation.
Can I rent a car with a trial driving license?
No, individuals with trial driving license are not allowed to rent a car with us.
Is this Security Deposit refundable?
At KLezcar, customers are not required to pay deposits. All you have to do is pay the car rental.